In It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy
Although the USS Benfold was one of the most technologically advanced fighting machines sailing the high seas, moral within the crew was low and the vessel’s performance scores routinely dipped below the Navy’s expectations.
From his first day on board, Captain Abrashoff set out to improve the moral and competence of his new crew. He improved living conditions onboard the vessel, improved training, and restored a sense of pride that had long since disappeared on the vessel.
He freed up his crew member’s time by eliminating tasks on board that added no real value, and he also reduced maintenance costs by replacing mediocre equipment with products of more durability.
While some of the leadership techniques described in his book had his superior officers scratching their heads, Abrashoff stuck to his guns. In his mind he answered to his crew, and the taxpayers who were paying for his ship. Traditional practices of the Navy were of little importance to Abrashoff if there was a way to do things safer, more efficiently, or less expensive.
It’s Your Ship
Abrashoff wasn’t worried about being liked as the Benfold’s new commander, all he really cared about was restoring the respect, trust, and effectiveness the former captain had lost.
During his first few weeks onboard the Benfold, Capt. Abrashoff begins implementing his belief that there is always a better way to do things. To improve the ships food he sent the cooks to culinary school, to prevent painting over rusty fastener stains on the superstructure of the vessel he ordered stainless steel fasteners instead (stainless steel is heavily resistant to rust).
Captain Abrashoff made a point of connecting directly with every crewmember on board his ship through conversation or formal interviews. What he discovered was an alarming number of individuals who couldn’t wait for their time in the Navy to come to an end.
Curious about the real reasons people wanted to leave the Navy, Abrashoff read exit interviews from Navy personnel who had not “re-enlisted” for another tour with the branch. His research revealed a large number of people leaving for unnecessary reasons:
They were not treated with respect.
They were unable to impact the organization.
They were not listened to.
They were not rewarded with more responsibility.
Armed with this new information, Abrashoff set out to retool his crew member’s perception of the Navy. He wanted them to realize that they were important, and they could make a difference. Captain Abrashoff made a commitment to listen to (and respect) any member of his crew who had an idea to improve the vessel. He cross trained various departments’ duties with each other, and gave entry level navy personnel responsibilities unheard of on other Naval vessels.
The book is packed full of useful managerial skills and ideas, suitable not only in a military environment, but in a corporate and family environment as well.
It may sound cliche’ but it’s true, It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy